Client service agreement
This agreement is between Chris Leary, doing business as Abstract Web Studio ("Abstract"), and the client named in the proposal or checkout ("you"). It applies to every plan and add-on unless the proposal says otherwise. The proposal (plan, price, pages, dates) is part of this agreement.
1. The work
Abstract builds the website described in your plan: Launch, Growth or Signature, with the pages, SEO work and revision rounds the plan lists. Anything not listed is extra and is quoted before it starts. Extra pages are $250 each unless the proposal says otherwise.
2. What you provide
Your business details, logo, photos, copy notes and logins (domain, Google Business Profile) within 10 business days of each request. The schedule moves by any delay on your side. If the project is paused for more than 60 days waiting on you, Abstract can close it and invoice the work done.
You confirm you have the right to everything you send (photos, logos, text, reviews), and that it doesn't break anyone else's rights.
3. Price and payment
- Launch: paid in full before work starts.
- Growth and Signature, one-time: 50% deposit to start, 25% when the design is approved, 25% before launch.
- Subscription (12 months): the monthly price in your plan, charged automatically by Stripe for 12 months. It includes the build and that tier's Care. The site stays on Abstract's accounts until all 12 payments are made, then it's yours.
- Early cancel of a subscription: you either pay the rest of the build balance (build price minus the build share already paid, which is months paid times build price divided by 12) and keep the site, or the site comes down. Care months used aren't refunded.
- Care (optional): monthly or yearly, renews until you cancel. Cancel any time before the next renewal.
- Late payments over 15 days can pause work and Care until paid.
4. Revisions and approval
Each plan includes the revision rounds it lists. A round is one consolidated list of changes. Approval in writing (email or a message in the project chat) moves the project to the next stage. Changes after approval, or a new direction, are quoted.
5. Launch and support
Every build includes 30 days of support after launch for fixes to anything that doesn't work as agreed. After that, changes are covered by Care or quoted.
6. Ownership
- When the build is paid in full (or all 12 subscription payments are made), you own the final site content and design made for you, and Abstract hands over access.
- Abstract keeps ownership of its reusable tools, code systems, templates and know-how, and gives you a permanent licence to use them as part of your site.
- Third-party items (fonts, stock photos, plugins, platforms) stay under their own licences. Your domain is registered in your name or transferred to you.
- Abstract can show the finished site in its portfolio and on social media, unless you ask in writing not to.
7. Results
Abstract does the SEO work the plan lists using current best practice. Rankings, traffic, calls and sales depend on search engines, competitors and your business, so no specific result is promised.
8. Confidentiality
Both sides keep the other's non-public information (logins, pricing, customer data) private and use it only for this project.
9. Liability
Abstract will do the work with reasonable care. Abstract's total liability under this agreement is limited to the amount you paid in the 12 months before the claim. Neither side is liable for lost profits or indirect losses.
10. Ending the agreement
Either side can end this agreement in writing if the other seriously breaks it and doesn't fix it within 15 days of notice. You pay for work done up to that point. Deposits cover work already started and aren't refundable once design work begins.
11. Law and disputes
This agreement is governed by the laws of the State of New York, USA. Both sides will try to settle any dispute by talking first, then by mediation, before going to court.
12. Whole agreement
This agreement and your proposal are the whole deal. Changes must be in writing. Accepting at checkout, signing, or paying the deposit means you agree to it.